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Shipping & Returns
S H I P P I N G
- All ordered products will be shipped within 2-3 business days from the completed receipt of payment, excluding national and federal holidays. You will receive tracking information the day your order is shipped.
- Domestic orders will ship via USPS Priority. For domestic orders we charge a flat rate of $7. Will include tracking information.
- International orders will ship via USPS First class and Priority. For ground international orders, we charge a flat rate of $20. Will include tracking information.
- Orders are fulfilled Monday-Friday. Please allow 1-3 business days for your order to be processed. Please exclude processing time when calculating your packages date of arrival. Delivery time begins 24 hrs after your tracking information is received.
- We will only ship to the address provided during checkout.
- Soho & Cienega is not responsible for unexpected shipping delays caused by circumstances related to the mail courier itself.
- We do not process refunds for items sent to an address that was provided upon checkout that was incorrect.
- If your tracking information states delivered and you believe this to be an error, please contact your local post office.
R E R O U T E D P A C K A G E S
- Soho & Cienega does not manually input addresses. Shipping addresses are exported from one database to another via Shopify. Please insure shipping address is correct upon receiving your tracking information.
- If a shipping address error is made. Please email S&C within 8 hours of order conformation email. Once orders are processed for shipment, no changed can be made.
- If the wrong address is entered at checkout and the package is returned back to S&C, there will be a reshipment fee of $7 due prior to reshipment.
- If your order is returned back to us and you choose not to pay your reshipment fee a refund will not be processed.
- You will be contacted via email when your rerouted package is delivered and processed into a warehouse.
R E T U R N S
- Soho & Cienega offers returns to exchange items of equal value or for store credit only.
- Once orders are placed, no changes or cancellations can be made to that order. Customers must contact us within 5 days of receiving order to receive store credit. After the 5th day the item is considered final sale.
- Please note: store credit based on return does not include shipping charges, unless the return was a result of Soho & Cienega's error. Please allow 7-10 business days for your return to be processed. Please email email@example.com to request to return for store credit.